uCertify

Mastering Microsoft Dynamics 365 Implementations

(MM-DYN365.AE1) / ISBN : 9781644594032

This course includes
Lessons
TestPrep

The goal of the Mastering Microsoft Dynamics 365 Implementations course is to appeal to all players involved in implementing an ERP or CRM system so that they can learn more about what they should or shouldn't do when they play their part in the project. The course contains assessment questions and interactive lessons with knowledge checks and quizzes to teach you all the steps you need to go through to begin and end an ERP or CRM system implementation.

Lessons

24+ Lessons | 269+ Exercises | 113+ Quizzes | 277+ Flashcards | 277+ Glossary of terms

TestPrep

100+ Pre Assessment Questions | 99+ Post Assessment Questions |

Here's what you will learn

Download Course Outline

  • What Is Microsoft Dynamics?
  • The Client Journey
  • Implementation Methodologies
  • Triple Constraints

  • Identify Your Project Team and Stakeholders
  • Identify Your Processes in Scope
  • Clean Up Your Data
  • Define Your Success Metrics
  • Possible Benefits
  • Building Your Business Case and Securing Funding

  • Selection Process
  • The Four Keys
  • Building Your Scorecard

  • Buying Process Steps

  • RACI
  • Your Partner's Implementation Team
  • Project Governance

  • Definition of a Sprint
  • Backlog
  • Sprint Meetings
  • Work Definitions
  • Azure DevOps

  • Success Criteria
  • Use of Satisfaction Surveys
  • Nine Steps to Change Management

  • Common Language Businesses Speak
  • Process Hierarchy
  • Discovering Your Processes

  • The Purpose of ISVs
  • Hosting Providers
  • Working with ISVs
  • Microsoft's AppSource Marketplace

  • Pre-Kickoff Meeting Activities
  • Kickoff Meeting Content
  • Executive Message
  • Expectations for the Project Team

  • Joint Application Design Concept
  • Joint Process Design and Other Design-Related Definitions
  • Joint Process Design Iterations
  • SIPOC

  • Staying in the Box
  • Customization Examples
  • Requirements
  • Writing Good Requirements
  • Fit/Gap Analysis
  • The Cost of Customizations

  • The Purpose of a Conference Room Pilot
  • CRP Roles and Responsibilities
  • CRP Place in the Overall Schedule
  • CRP vs. UAT
  • What to Do Between CRP and the End of the Create Stage
  • CRP Goals

  • Managing the Project Status
  • Risks and Issues
  • Common Project Challenges

  • Customizations vs. Configurations
  • Tracking Configurations
  • Functional Design Documents
  • The Development Process
  • After Code Complete
  • The Lifecycle of a Customization

  • Data Migration Plan
  • Extract
  • Transform
  • Load
  • Validating the Data
  • Technical Validation
  • Go-Live Iteration

  • Types of Environments
  • Environment Plan
  • Deploying Code
  • Security

  • Definitions
  • Pre-Deploy Stage Activities
  • UAT Sessions
  • Post UAT Testing

  • Learning During Interactive Sessions
  • Learning Modalities
  • How to Manage and Distribute Your Content
  • Building Your End User Training Schedule

  • Go-Live Criteria
  • Mock Cutover and Final Week Activities
  • Go/No-Go Meetings
  • Live Cutover

  • Go-Live Support
  • Role of HelpDesk
  • Post Go-Live Releases
  • Project Team Transition

  • Support After Hypercare
  • After Action Review
  • Ongoing Releases
  • Future Enhancements
  • Calculating Return on Investment

  • Align Stage
  • Define Stage
  • Create Stage
  • Deploy Stage
  • Empower Stage
  • Additional Resources